How can I get Bayer’s GLUCOFACTS® DELUXE diabetes management software to auto-play from my CONTOUR™ USB meter?

Answer

A: For XP™ users auto-play for this type of software is on by default. If it has been turned off you will need to modify your Group Policy or Registry Settings to enable auto-play. Please obtain IT support to enable auto-play. Changing Group Policy or Registry Settings should not be performed by someone without experience.

A: Vista™ users open the Start menu, choose Control Panel, select AutoPlay. Make sure the “Use AutoPlay for all media and devices” checkbox is selected and verify that the setting for software and games is “Install or run program”.

A: For Mac™ users GLUCOFACTS® DELUXE software must be launched from the computer desktop screen.

A: Windows® 7 users need to navigate to the GLUCOFACTS drive on the CONTOUR® USB meter and double click the “Glucofacts.bat” file to launch the GLUCOFACTS® DELUXE software.  In order to provide you with better security and protection, Windows® 7 has changed how it auto starts applications on removable media, like your CONTOUR® USB meter.

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